How to manage Promotions in NetSuite Using SuitePromotions?

 In Free Tips for NetSuite Users, NetSuite

What Promotion modules options are available in NetSuite?

  • SuitePromotions
  • Standard Promotions
  • Advance Promotions

What is SuitePromotions?

SuitePromotions is a free module in NetSuite. Once this is turned on, it allows users in the back office to manage promotions while entering Order in NetSuite. The following promotions are supported through SuitePromotions

  • Item Promotions
  • Order Promotions
  • Shipping Promotions

How can we use SuitePromotions in NetSuite?

Promotions can use the following parameters:

  • Effective and expiration dates
  • Specific locations, all locations or excluded locations
  • Specific customers, all customers, excluded customers, customer categories
  • Specific items, all items, excluded items or item classes
  • Type and amount of discount
  • Purchase conditions required to receive the discount
  • Repeatability options that let customers receive discounts multiple times or once per customer
  • First only promotions for new customers where they receive the discount one time on their first NSPOS purchase transaction.
  • The minimum amount spend to qualify for a discount
  • Stacking rules that group promotions to managing how they interact with other promotions

Each promotion is based on at least one of the following discount types:

  • Per cent Off – A basic discount, where you specify what per cent of the original price will be discounted.
  • Amount Off – A basic discount, where you specify how much the original price will be discounted.
  • New Price – A basic discount based on repricing, where you specify a temporarily reduced item price.
  • Transaction Discount – A discount that takes an amount or per cent off the transaction total, before taxes. The discount is calculated by applying the amount or per cent off to each item. For example, a 10% transaction discount applies 10% off of each item’s price.
  • Buy One, Get One (BOGO) – A complex discount, where a customer buys a specific quantity of an item to receive another of that item or a different item – either free or at a reduced price.
  • Mix and Match – A complex discount where you specify how many units from a set of items the customer must purchase to activate the promotion. The customer can choose exactly which of the specified items and in what proportions they will buy. For example, if you specify that 5 units from a set of items A, B and C must be purchased, then the customer can purchase 5 of item A, or 3 from item A and 2 from item B, and so on.

Download your complimentary NetSuite ERP Buyers Guide

Item Promotion using SuitePromotions

We can run Item Promotions in NetSuite by selecting the item and the promotion. The promotion will be triggered when item is selected on the Order. For e.g Buy one get one free promotion (BOGO).

Order Promotion using SuitePromotions

We can run Order Promotions in NetSuite by giving Flat Discount on Orders or % discount on Order value.

Shipping Promotions using SuitePromotions

We can run Shipping Promotions in NetSuite, to give free shipping above a certain Order Value or Free shipping linked to specific items.

Limitations of SuitePromotions 

Please note that SuitePromotions bundle only run within NetSuite on the Order/Invoice and is currently not available on SiteBuilder. You can run simple promo code on the sites as a complementary offering.

What is are the “Standard” and “Advance Promotions” modules in NetSuite?

Standard Promotions is a promo code based module available from NetSuite. Using a “promocode” we are able to apply a promotion to the Sales Order in NetSuite or on the WebStore checkout.

When setting up the promotion we can set up the following fields in Netsuite:

  • Name – Enter name/code for your promotion
  • Start date – This will be the start date of the promotion 
  • End date – This will be the end date of the promotion
  • The discount item for accounting – This item will be applied to the transaction and will be used for accounting and reporting 
  • Discount rate – percentage or fixed amount for discount
  • % or Flat – 
  • Each customer can use the promotion
  • Free shipping method
  • Description
  • Location
  • Available to all customers
  • Display line discounts
  • Link items where promo code is applied to
  • Link partners who can use the promo code

Setting up Coupon code

  • Coupon code type/ Coupon code
  • Setting up a minimum order amount

A Comparison Summary of the Promotions Module in Netsuite

For more information on NetSuite Promotions and Campaigns, or for a Business ERP Consultation, contact AVT today!

If you have any questions about the upcoming New Release or would like help preparing your organisation for the transition, please contact us at

Please also consider book-marking the AVT Support Services – your go-to resource to submit support tickets and access knowledge base articles. The AVT Support Services also contains a direct link to NetSuite’s system status page.

Kind regards,
AVT Business Solutions

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