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AVT Support Packages

Helping Companies to Manage Successful NetSuite Cloud Based Business Practices and Solutions

AVT Advantage

We take pride in providing our customers with expert support for all technical issues relating to NetSuite.

AVT Support Packages

  • Basic

  • Price On Application
    For those who prefer ad hoc support with no ongoing commitments

    Basic Includes
    All these great features:
  • Back to Back NetSuite Support logged by AVT
  • Support is during Business Hours from 9am-5pm
  • 4hr Response time during Business Hours from 9am-5pm
  • Minimum Pre-Paid blocks of 20hrs used within 6 months
  • Charged in 30min increments
  • Remote Support Only
  • Support via video conference
  • Enquire Now
  • Silver

  • Price On Application
    For those who want ongoing support and peace of mind

    Silver Includes
    Everything in Basic, and:
  • Extended Support hours from 7am-7pm with a 2hr response time
  • 80hrs of Support within a year included
  • Maintain Customised Workflows in line with NetSuite Bi-Annual Upgrades
  • Monthly Direct Debit facility
  • Enquire Now
  • Gold

  • Price On Application
    For those who want to protect their advanced investment in NetSuite

    Gold Includes
    Everything in Silver, and:
  • Dedicated Account Manager
  • Maintenance of identified Customised Modules in line with NetSuite Bi-Annual Upgrades
  • Enquire Now
  • Enterprise Platinum
  • Price On Application
    For those who want mission critical support and further business consulting

    Platinum Includes
    Everything in Gold, and:
  • New Module Evaluation workshop capped at 20hrs
  • 40hrs Training
  • NetSuite Administration
  • 1 Full day Business Improvement Workshop with 2 senior consultants
  • Enquire Now
Times in AEST (Australian Eastern Standard Time

Professional Services from Experts

Experience the end-to-end business transformation, deployment & enablement services from experts.

Consulting

NetSuite Strategy & Business Improvement Consulting

How to improve and get more out of NetSuite for your business.

Integration

NetSuite Software Automation & System Integrations

What modules and extensions will work for my business.

Training

NetSuite Support & Instructor Led Training

How to support your business and enable your staff to use NetSuite more effectively.

Complete Business Solutions

Features & Benefits

SOLUTION CREATION

We listen – then work with you to create a cloud solution that is perfect for all business needs

CONSULTING AND IMPLEMENTATION

We are NetSuite experts. From configuration to training, to workflow execution, our staff knows how to help fine tune your business and business processes

DEVELOPMENT

AVT in house development team develops customised Application to ensure that NetSuite will continue to deliver the cutting edge features your business needs

SUPPORT

You’ve reviewed your existing processes and now you’ve had new ideas on better ways to work. AVT provides an experienced team to validate solutions

THIS IS WHY WE DO WHAT WE DO

  • AVT team have always gone that extra mile to give us superior service and timely support.

    James Vallejo
    James Vallejo TRT
  • I've been working with AVT since 2009 on integration project and other IT related tasks. The team at AVT is extremely professional, quick, reliable, effective and confidential. Project has been completed in time manner as per scheduled. It's a pleasure to work with AVT and looking forward for future cooperation.

    Phuong Nguyen
    Phuong Nguyen ABOUT LIFE
  • AVT played an integral part in our integration project where they developed many complex solutions to meet our unique business needs and their assistance with integration of Netsuite with our existing business systems was invaluable.

    Mary Wong
    Mary Wong LEXIS NEXIS
  • Our experience with AVT has been very positive. AVT has enabled us to deliver advanced business solution to Rockridge Group. We have circa 150 Netsuite users across our partner companies and AVT has effectively implemented our most complex customisations.

    Leon Condon
    Leon Condon FRESH PRODUCE GROUP
  • AVT have become a key partner to our business through their ability to provide peace of mind when it comes to our Netsuite requirements. AVT played an integral role in our Netsuite implementation and subsequent projects including our Webstore. AVT’s ability to quickly understand our unique needs, develop and then implement a complete solution in a coordinated and timely manner was invaluable to our business.

    Michael Barnes
    Michael Barnes AUTOLAC
  • Mint Wireless is a global business, listed on the Australian Securities Exchange. We were looking for a NetSuite solution provider who could help us optimise NetSuite and address our growing business needs. We choose AVT in this endeavour and found them to be very professional in delivering to our business requirements. AVT trained our staff, assisted in optimising our sales process and help us introduce a new subsidiary into our NetSuite OneWorld account.

    Alex Ng
    Alex Ng MINT WIRELESS
  • Linkup is an innovative consulting business bringing Instinctive Drives® tools and services to Tier 1 markets. Our trademark tool is the I.D. System®. AVT team has played an integral role in providing an integrated solution for the I.D. System® with our ERP, NetSuite. They worked closely with us to understand our requirements and are very responsive to requests for ongoing maintenance and management of the system. We recommend AVT for systems Integration and ERP transformation services.

    Michelle Elliott
    Michelle Elliott INSTINCTIVE DRIVES
  • Our NetSuite Implementation required multiple points of integration with a third party Government application. AVT provided us with a complete solution and the confidence that our business needs would be achieved efficiently and costs effectively.

    Rimma Levin
    Rimma Levin STARKEY HEARING TECHNOLOGIES
  • Thanks to AVT’s integrated solution between IFS SmartFreight® and our NetSuite system, we have increased our order processing from 200 orders a day to 300 orders a day, without strain. Our shipping process is now highly automated, which is easier to use and more accurate – leaving us with happier customers and more pleased employees.

    Michael Simms
    Michael Simms CELL BIKES

Case Studies

Partners

Enquire Now

AVT Awards 12 Years of Success
AVT Awards Oracle Netsuite Suitecloud Developer Network
AVT Awards Oracle NetSuite Solution Provider
AVT Awards 500 Business Improvements
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