PSA software solutions originated from fast-growing services firms looking to improve the efficiency of their administrative and delivery processes. Before PSA, the data that was needed to perform client invoicing, financial reporting and retrospective analysis was distributed across multiple, manually maintained, error-prone spreadsheets.
As a services business grows, so does the complexity of operation: capturing the time people work and the expenses they incur, sending out bills promptly, forecasting demand, managing resources, recruiting people with the right skills, delivering projects on time and on budget. PSA automates these administrative, delivery and resource management activities while implementing best-practice processes that enable professional services organizations to scale predictably.