How to share screenshots and files with AVT


If you want to share screenshots and files with AVT, you can do any of the following:

  • When you use the AVT form to raise a case, you can add a link to images and files (shared via Dropbox or a shared google drive) that allow us to understand your case better.
  • After you have submitted your case, you will receive an acknowledgement of your incident from our Support team via email, and you can respond to this email with attachments that will shed more light on your problem.
  • You can also email, referencing your case number, and attach your files there.
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